Level 2 Network Technician
The primary responsibility of a level 2 Network Technician is to maintain the computer, voice, and equipment used to support technology in an organization. The technician is the key contact for users who need assistance in resolving technical issues. The technician may be based in an office or could use remote access tools to diagnose most issues from a central location.
Technicians would be required to work at flexible hours and must be available round-the-clock. They must have strong customer service skills, as they would take ownership of issues and update on their status to clients at regular intervals until they are resolved.
This position requires excellent written, as well as verbal, communication skills and mandates the need to communicate with people of all levels of technical understanding. Users rely on documentation to operate equipment maintained by the technician.
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